Player Protection

Responsible Gaming – livekhela com's Commitment

Livekhela com believes gaming is purely for entertainment. We want every one of our players to play in a healthy, safe, and enjoyable way. Playing responsibly means knowing your limits and keeping gaming a healthy part of your life.

18+ Only For Adults
Session Time Limits Stay in control
24/7 Support Always here for you
Voluntary Break Take a break anytime
What is responsible gaming and why does it matter?

At livekhela com, we see gaming as a fun and entertaining activity. But we also understand that for some people, gaming can become a problem. That's why following responsible gaming principles is important for all of us.

Responsible gaming means keeping gaming as entertainment — never letting it become a source of financial stress, family problems, or harm to your mental health. At livekhela com, we take this seriously and are committed to the wellbeing of every player on our platform.

More young people in Bangladesh are getting into online gaming and betting. This can be a perfectly normal and legitimate form of entertainment — but without the right knowledge and boundaries, it can become harmful. That's why livekhela com provides a range of protective tools and information to help every player stay in control.

Keep in mind: Gaming is entertainment, not a source of income. Always set a fixed budget before playing at livekhela com and stick to it.

The Golden Rules of Responsible Gaming

Follow the guidelines below for a safe and enjoyable experience at livekhela com:

  • Only spend what you can afford: Only play with money you can afford to lose without it affecting your daily life.
  • Set a daily time limit: Don't let gaming take over your time. Prioritize your family, work, and rest.
  • Don't chase your losses: Chasing losses with more bets is the biggest mistake you can make. Step away from that mindset.
  • Don't play under the influence: Never play when you're stressed, depressed, or under the influence of alcohol.
  • Set your own limits: Set your deposit limit, loss limit, and session limit from livekhela com's settings.
  • Be honest with your family and friends: Don't hide your gaming. Talk openly about it.
  • Take regular breaks: Take occasional breaks during long gaming sessions and shift your focus to something else.

Assess Yourself

Ask yourself the questions below. If you answer "Yes" to most of them, please reach out to our support team.

1
Do you end up spending more than your budget and regret it afterwards?
2
Do you bet more to try to win back money you've lost?
3
Is gaming affecting your sleep, work, or time with family?
4
Do you feel restless or irritable when you're not gaming?
5
Have family or friends expressed concern about your gaming habits?
6
Have you borrowed money — or considered it — to fund your gaming?
7
Have you tried taking a break from gaming but couldn't follow through?

If you answer "Yes" to more than three questions, you should seek professional help. Contact the livekhela com support team or voluntarily pause your account.

Signs of Problematic Gaming

Problematic gaming often develops gradually and can go unnoticed at first. The table below outlines early, moderate, and severe warning signs:

Stage Warning Signs What to Do
Basic Spending too much time, slightly exceeding your budget, thinking about gaming too often Set your own limits
Moderate Chasing losses, hiding gaming from family, emotional distress Take a break and talk to someone you trust
Severe Debt, relationship problems, neglecting work, depression Seek professional help, keep your account closed

If you notice a problem at any stage, don't hesitate to reach out to livekhela com's support team. We'll help you without any judgment.

livekhela com Safety Tools

At livekhela com, we provide a range of protective tools to help you stay in control of your gaming. They are completely free to use and can be activated or adjusted at any time.

1
Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately once configured.

2
Loss Limit

Once you hit a set loss amount, your gaming session will stop automatically. This protects you from losing more than you intended.

3
Session Time Limit

Set a maximum time limit for each gaming session. Once the time is up, the system will automatically alert you.

4
Cool-off Period

Take a voluntary break from gaming for anywhere between 24 hours and 30 days. Your account will be inaccessible during this period.

5
Permanent or Long-Term Self-Exclusion

Self-exclude for as little as 6 months or permanently. Once set, the account cannot be reopened before the specified period ends.

6
Reality Check

Pop-up notifications will appear at set intervals to let you know how long you've been playing and how much you've won or lost.

How to set it up: Log in to livekhela com → Account Settings → Responsible Gaming → Set your preferred limits. Contact support for any questions.

Minor Protection

Livekhela com strictly ensures that no one under the age of 18 can play on this platform. We maintain a zero-tolerance policy on this.

  • Age verification is mandatory at registration.
  • A national ID or birth registration certificate may be requested in cases where age is in doubt.
  • If a user is confirmed to be underage, their account will be suspended immediately.
  • If there are minors in your household, use parental control software on your devices.
  • Never share your livekhela com account password with children or teenagers.

If you suspect a child or any minor you know is using livekhela com, contact us immediately at support@livekhelacom.com.

Frequently Asked Questions (FAQ)

Log in to your account and go to the Settings menu. Under "Responsible Gaming", select "Self-Exclusion" and choose your preferred duration. You can also email our support team directly and they'll be happy to help.

Yes. If there is any remaining balance in your account when self-exclusion is activated, it will be refunded to your registered payment method — typically within 3–5 business days.

Lowering your deposit limit takes effect immediately. However, increasing it is subject to a 7-day cooling-off period, which helps prevent impulsive decisions.

Absolutely. livekhela com's support team is available 24/7 to provide free advice. You can also reach out to local counselling services for professional mental health support.

Start by speaking to them with empathy and patience. Encourage them to acknowledge the problem without judgment. If needed, contact the livekhela com support team — they can offer guidance for family members as well.
Need help?

If you feel gaming is becoming a problem, our team is always here for you. No judgment — just support.

Email
support@livekhelacom.com
Support Hours
24 hours, 7 days
18+

For Adults Only

You must be at least 18 years old to play on livekhela com. Accounts are not activated without age verification.

Quick Tips

  • Set a time limit before you start a gaming session.
  • Know when to stop after a win.
  • Don't chase losses by betting more out of frustration.
  • Never think of gaming as a substitute for earning a living.
  • Keep track of your monthly gaming spend.
  • Use your breaks to spend quality time with family and friends.

How livekhela com keeps you protected

Learn about the key features of our responsible gaming system.

Automatic Loss Limit

At livekhela com, once you reach a set loss threshold, the system automatically ends your session. There's no opportunity to lose even more in the heat of the moment.

Real-Time Alerts

When you're approaching your time or budget limit, livekhela com sends you an instant notification so you stay informed and can make the right call.

Instant Account Pause

You can temporarily or permanently close your account in just a few seconds at any time — no waiting, no complicated process.

Gaming History & Analytics

View your full gaming history, win/loss records, and time spent analysis. Get a clear picture of your own habits.

Trained Support Team

Livekhela com's support agents are specially trained in Responsible Gaming. They'll listen to your concerns with empathy and point you in the right direction.

Licensed & Regulated

Livekhela com is a licensed platform. Your safety is guaranteed as we operate in accordance with international Responsible Gaming standards.

Play responsibly, stay happy

Your safety and enjoyment are our top priority at livekhela com. Register today and experience gaming with the protection of Responsible Gaming tools.

By registering, you agree to our Terms & Conditions and Responsible Gaming Policyyou are agreeing to.

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